Privacy Policy

This policy applies to S Chat on iOS, Android, and the web, Mark home devices (including Mark XLII), S Home, the S AI website, App Store, connected apps through the cabinet, and Business Profile. It describes what we may collect, why we use it, how long we keep it, and the choices you have.

Information you provide

• Account details such as name, email, phone number, photo, and sign-in method (email OTP, Google, or Apple).
• Profile details you enter, including assistant name and home names.
• Chat messages, notes, reminders, alarms, and support conversations.
• Voice audio when you use voice mode or speak to a Mark device.
• Transaction details for services you request. Payment cards are processed by the payment provider. We do not store full card numbers.

Information created while you use the service

• Approximate or precise location when you allow it, to suggest nearby services and to set up a Mark device. The app does not track you in the background.
• Device data: operating system, app version, IP address, device identifiers, and crash diagnostics.
• Usage data: features you open, session timing, and app health.
• Home and device data: which Marks belong to a home, online status, and Bluetooth setup.
• Notes that a connected product files only after you approve the connection.

S AI may use data to:

• Create, authenticate, and manage your account, including guest sessions you later convert.
• Run S Chat, voice mode, Mark devices, S Home, reminders, and the services you ask for.
• Route requests to the right capability and show confirmations for sensitive actions.
• Process transactions and send service notices you need.
• Improve speech recognition, replies, and product quality, including debugging.
• Detect abuse, protect accounts, and keep the system secure.
• Meet legal duties. Marketing messages only if you agree and the law allows.

Some features work only after you grant access. You can change these any time in the device Settings app.

• Microphone

  Voice messages, voice chat, and talking to a Mark device.

• Location

  Nearby services, Bluetooth scan, and Wi-Fi lists when setting up a device. No background tracking.

• Bluetooth

  Find and set up Mark devices in your home.

• Camera

  Scan QR codes to connect an app, cabinet, or product.

• Notifications

  Alarms and reminders you schedule.

We do not sell your personal information. We may share data only as needed with:

• Service partners you ask us to use (food, ride, flight, and similar) so they can complete your request.
• Infrastructure, speech, maps, payments, storage, auth, notifications, and analytics providers under confidentiality terms.
• Connected products you approve. A cabinet app sees only what you send it, not your other chats or apps.
• Authorities when the law requires it, or to protect users, rights, and property.
• A successor in a company transfer, with privacy protections continuing.

We keep data for as long as needed to provide the service, resolve disputes, prevent fraud, and meet legal duties. Retention depends on the data type and purpose.

We use administrative and technical controls to limit unauthorized access, use, change, or disclosure. No electronic transmission or storage is fully secure.

Depending on applicable law, you may:

• Access and update account information.
• Request a copy, a correction, or deletion of personal data.
• Withdraw consent or turn off device permissions.
• Refuse marketing notices without losing essential service notices.
• Close and delete your S AI account.

S AI is not directed at children below the age at which they may consent to data processing under applicable law. If we learn that a child's data was provided without valid parent or guardian consent, we will take suitable steps to delete it.

We may update this policy when the product or the law changes. The new version will appear on this page with its effective date. For material changes we may also notify you in the app or through your contact details.

If you have a question or want to exercise a data right, email us:

We will confirm valid requests and respond within the time the law requires.