S AI ACCOUNT DELETION
Request to delete your S AI account
This page is for people who use S Chat, Mark devices, or related S AI services and want their account and related personal data deleted.
Before you send a request
After the account is deleted you cannot sign in, read chat history, or keep benefits tied to that account. This cannot be undone once complete.
How to request deletion
- 01
Send the request by email
Use the button below. If you can, write from the email on the S AI account.
- 02
Include account details
Give the name and the email or phone you registered. Do not send passwords, OTP codes, or payment card numbers.
- 03
We verify ownership
S AI may contact you to confirm you own the account and the data to delete.
- 04
You get a confirmation
After we finish, we send notice on the verified channel.
Or email us directly with the subject "S AI account deletion request": [email protected].
We aim to complete verified requests within 30 days.
Data we delete
- Profile and sign-in details
- Chat history, notes, reminders, and personal memory
- Assistant name, language, and app preferences
- Home membership and Mark device links for this account
- Connected-app approvals you granted
- Other personal data we no longer need for a lawful purpose
Data we may keep
Some records may stay for as long as the law requires or until remaining duties are done:
- Transaction, payment, invoice, or accounting records
- Records needed for disputes, complaints, or fraud prevention
- Technical backups that expire on a storage cycle and are not reused for a new purpose
- Data a connected business or partner holds on their own systems. Ask that provider directly.
Kept data is used only for the matching legal, safety, or compliance purpose, then deleted or anonymized when no longer needed.